1.
Login
to the Brivo Onair application and add the DVR according to the instructions in Adding a
DVR.
2.
To
sync the time of the DVR with the time server, refer to the Time and Date Set
Up section in your Matrix DVR manual.
3.
When adding the DVR in Brivo Onair, enter the
URL value for the Matrix that you received from your Network Administrator.
4.
If you do not have the
Matrix Active X control installed, you will be prompted to install it when you
click on the link from Brivo Onair to view live video. The prompt reads: “This website wants to install the following add-on: ‘RASPlus
WatSear Active X Control:’ from IDIS. If you trust the website and the add-on
and want to install it, click here.” Once you have installed the active control,
you should be able to view live video.
5.
If you receive an “Invalid
Product Version” message while trying to view video from a Matrix DVR, you will need to reinstall the ActiveX control used to play the
video. ActiveX controls have been updated and will not be installed unless the
old ones are removed first. To remove the ActiveX control, follow the
instructions below for the version of Internet Explorer you are using.
6.
For Internet Explorer 8
7.
Click Tools -> Manage Add-ons
8.
Select RASplus_WatSear Control
9.
Right Click on the control and select
“More Information”
10.
Click “Remove” at the bottom of the
dialog
11.
Confirm confirmation dialogs
12.
Close all windows and restart Internet
Explorer.
13.
For Internet Explorer 7 or earlier, please upgrade your browser to
IE8 or IE9 or IE10
14.
You will be prompted to install the control again when you return
to the video playback page and attempt to play video.
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NOTE: If you are using Internet Explorer
8, it is recommended to turn “Protected Mode” off while installing the new
Active X Control. |
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NOTE: You must press “pause” on the Matrix
DVR before rewinding or fast-forwarding through footage. |
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NOTE: You must wait 120 seconds (2
minutes) after an event has occurred before viewing it when using a Matrix
DVR. |