1. At the login screen, click on the Forgot your password link.
2. Enter the Administrator ID and click the Submit button. An email will be sent to the email address registered to the Administrator ID provided. Please check the email and follow the instructions.
The email will contain a link. This link is only valid for 4 hours. If the link is not used during that time, the process will have to be restarted from the beginning.
3. When you click on the link, you will be returned to the Reset Password page. Please reenter the Administrator ID and click the Submit button.
4. The secret question will appear along with a field for the secret answer. Fill in the secret answer and click the Submit button.
5. An email will be sent to the email address on file for your Administrator ID with further instructions.
6. Use the Click Here link to return to the login page. Enter your Administrator ID and the temporary password provided in the second email. You will then be instructed to enter a new permanent password.
7. Enter your Administrator ID and your new permanent password to complete the login process.