Account\My Login\Managing Passwords, Secret Questions, and Two Factor Methods

Managing Passwords, Secret Questions, and Two Factor Methods

Administrators can access and manage an account through the Brivo Onair interface using the My Login link. Each Administrator manages his or her own password. Administrators who forget their passwords may use the self-serve password reset feature or, if the soft lockout feature is enabled, merely wait for the timeout period to expire before attempting to log in again.

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The soft lockout feature allows for the resetting of the lockout that occurs after an administrator has failed to enter the correct password and locked the account as a result.  The soft lockout can be set anywhere from 1 to 999 minutes.  After this time has elapsed, the administrator may again attempt to enter the correct password rather than having to call Technical Support.

 

The administrator will be required to correctly answer a secret question before receiving an email with a new randomly generated password. Like passwords, secret questions are maintained by each individual Administrator.

 

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If you have not established a secret question and answer and have forgotten your password, you will be required to contact Technical Support for further assistance.

 

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