Administrators can access and manage
an account through the Brivo Onair interface using the My Login link. Each
Administrator manages his or her own password. Administrators who forget their
passwords may use the self-serve password reset feature or, if the soft lockout
feature is enabled, merely wait for the timeout period to expire before
attempting to log in again.
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NOTE: The soft lockout feature allows for
the resetting of the lockout that occurs after an administrator has failed to
enter the correct password and locked the account as a result. The soft lockout can be set anywhere from 1
to 999 minutes. After this time has
elapsed, the administrator may again attempt to enter the correct password
rather than having to call Technical Support. |
The administrator will be required to
correctly answer a secret question before receiving an email with a new
randomly generated password. Like passwords, secret questions are maintained by
each individual Administrator.
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NOTE: If you have not established a secret
question and answer and have forgotten your password, you will be required to
contact Technical Support for further assistance. |