• Legal Disclaimers
  • Canada-Underwriters Laboratories (C-UL) Compliancy
  • Documentation Disclaimer and Restrictions
  • Activation of Services Agreement
  • Table of Contents
  • List of Figures
  • Home
    • Brivo Onair Overview
    • Browser Requirements
    • Brivo Onair Support
      • Welcome
      • Contact Us
      • Release Notes
  • Activity
    • What is Activity?
    • Browsing the Activity Log
      • To view the Activity Log:
    • Index of Events
      • Access Events
      • Exception Events
      • Device Events
      • Camera Events
      • Control Panel Events
      • Telephone Entry Events
      • Failed Access Events
      • Failed Access by Unknown Persons:
      • Failed Access by Known Users:
  • Video
    • What is the Video tab?
      • Definitions for the Icons on Live Feed
    • Search Video
      • To Search Video
    • Live Feed
      • To access Live Feed
      • To view live video using Live Feed
      • To create a camera group
      • To edit a camera group
      • To delete a camera group
    • What is Brivo Onair Video Recorder (OVR)?
    • Browsing the OVR Camera List
      • To view the list of OVR cameras for your account:
    • Adding and Configuring an OVR Camera
      • To configure the static IP address of an OVR camera:
      • To add an OVR camera:
    • Viewing Camera Details
      • To view the details for a specific OVR camera:
    • Managing Brivo OVR Cameras
      • To create/edit a motion detection zone for an OVR camera:
      • To edit an OVR camera:
      • To delete an OVR camera:
      • Camera Connection Status
      • To view live video from an OVR camera:
      • To view activity-based playback from an OVR camera:
      • To Unlock a Door via Live Feed
      • To download a clip from an OVR camera:
    • What is a DVR/NVR?
    • DVR/NVR Overview
      • How is video integrated with Brivo Onair?
      • What types of devices can be integrated with video?
      • Can I configure my DVR/NVR from Brivo Onair?
      • Which Brivo products will integrate with DVR/NVRs?
      • Which DVR/NVR products are supported?
      • What are the networking requirements?
      • What must I do to synchronize my DVR with Brivo Onair?
      • What Internet browser plug-ins are required to use a DVR/NVR with Brivo Onair?
      • Does the DVR need to be connected directly to the Brivo Onair control panel?
      • Are there any setting requirements for the DVR/NVR?
    • Browsing the DVRs List
      • To view the list of DVRs for your account:
    • Adding a DVR
      • To add a DVR to your account:
    • Managing DVRs
      • To edit a DVR:
      • To delete a DVR:
    • Browsing the DVR Cameras List
      • To view the list of DVR cameras for your account:
    • Adding a DVR Camera
      • To add a new DVR camera to your account:
    • Managing DVR Cameras
      • To edit a DVR camera:
      • To delete a DVR camera:
    • Viewing DVR Video
      • To view live DVR video:
      • To view the DVR video stream for a particular event:
      • To Unlock a Door via DVR Live Video:
    • Browsing the Eagle Eye Camera List
      • To view the list of Eagle Eye cameras for your account:
    • Adding an Eagle Eye Camera
      • To add an Eagle Eye camera to your account:
    • Managing Eagle Eye Cameras
      • To view or edit an Eagle Eye camera:
      • To delete an Eagle Eye Camera:
    • Viewing Eagle Eye Video
      • To view live video from an Eagle Eye camera:
      • To view activity-based playback from an Eagle Eye camera:
      • To download a clip from an Eagle Eye camera:
  • Users and Groups
    • What are Users and Groups?
      • Administrators vs. Users
      • Filtering
    • Browsing the Group List
      • To view the list of groups for your account:
    • Viewing Group Details
      • To view the details for a specific group:
      • To view a list of users in a group:
    • Creating a Group
      • To create a group:
    • Editing Group Information
      • To edit a group name:
      • To edit group privileges:
    • Creating a Group Enabled Schedule
    • Deleting a Group
      • To delete a group:
    • Browsing the User List
      • To view the list of users for your account:
    • Viewing User Details
      • To view the details for a specific user:
    • Creating a User
      • To create a user:
    • Managing Users
      • To edit a user:
      • To suspend/reinstate a user:
      • To delete a user:
    • Managing Badges
      • To print a badge:
    • Managing Custom Fields
      • To view the list of custom fields for your account:
      • To create a new custom field:
      • To edit a custom field:
      • To delete a custom field:
  • Reports
    • What are Reports?
    • Public versus Private Reports
    • My Reports
      • List of Reports
      • Inclusion of Custom Field Data in Reports
      • Creating a New Report Configuration
      • Generating Output from a Report
      • To Run a Report Now
      • To Run a Report on a Schedule
      • Assigning Permissions for Reports to Assistant Administrators
      • Managing Shortcuts for My Reports
    • Generating a User Report
      • To browse the complete list of user reports currently defined for your account:
      • To create a new User Report:
      • To edit a User Report:
      • To generate a User Report:
    • Saving and Re-running an Activity Report
      • To create an activity report:
    • Running an In/Out Report
      • To run an In/Out Report:
  • Account
    • What is an Account?
    • My Login
      • Managing Passwords, Secret Questions, and Two Factor Methods
      • To change your password:
      • To change a secret answer and question:
      • To use the self-serve password reset:
      • Activation and Configuration of Two-Factor Authentication
      • To set up Two-Factor Authentication
      • To change the two-factor method
    • Managing Time Zone Display
      • Site Time
      • My Time
      • To set your time zone and display mode:
    • Managing Company Information
      • To edit company information:
    • Managing Account Settings
      • To manage account settings:
  • Administrators
    • What are Administrators?
      • Administrators vs. Users
    • Browsing the Administrators Directory
      • To view the list of Administrators for your account:
    • Viewing Administrator Details
      • To view the details for a specific Administrator:
      • Copying Administrator Permissions
      • To copy an administrator’s permissions:
    • Creating an Administrator
      • To create an Administrator:
    • Editing Assistant Administrator Permissions
      • To edit an Assistant Administrator’s permissions:
    • Permission Templates
      • To create a permission template from scratch:
      • To create a permission template from an existing administrator:
      • To apply a permission template to an existing administrator:
    • Understanding Administrator Permissions
      • General Permissions
      • Assigned Permissions
    • Managing Administrators
      • To create users as suspended:
      • To enable self-serve password reset and soft lockout:
      • To change an Administrator’s status:
      • To edit an Administrator’s contact information:
      • To delete an Administrator:
    • Viewing History
  • Cards
    • What is a Card?
      • Filtering
    • Browsing the Card Bank
      • To view the list of cards for your account:
    • Adding Cards
      • To add a set of cards to the Card Bank:
      • Unknown Cards
      • To add individual cards through swipe-to-enroll:
    • Managing Cards
      • To assign a card to a new user:
      • To assign a card to an existing user:
      • To revoke a card from the Card Bank:
      • To revoke a card from the Edit User page:
      • To delete a single card:
      • To delete multiple cards:
      • To bulk delete multiple cards based on filtering:
  • Badging
    • What is a Badge?
    • Badge Templates
      • To view the list of templates currently defined for your account:
      • To create a badge template:
      • Badging options:
      • For Static Text:
      • For Custom Text:
      • For User Photos:
      • For Images:
      • For Colored Boxes:
      • For Barcodes:
      • To create a two-sided badge template:
      • To edit a badge template:
      • To print a badge template:
      • To delete a badge template:
    • Bulk Badge Printing
      • To bulk print badges:
  • Sites
    • What are Sites?
      • Filtering
    • Browsing the Site List
      • To view the list of sites for your account:
    • Viewing Site Details
      • To view the details for a specific site:
    • Managing Sites
      • To create a site:
      • To edit the site name and address:
      • To delete a site:
  • Doors and Devices
    • What are Doors and Devices?
    • Viewing Door Details
      • To view the details for a specific door:
    • Managing Doors
      • To add a door to a site:
      • To define a door:
      • To define a Salto door:
      • To define an Allegion NDE/LE/AD400 door:
      • To edit a door:
      • To delete a door:
      • To unlock (pulse) a door:
    • Viewing Door Relationships
      • To view a list of groups with access to a specific door:
    • Viewing Device Details
      • To view the details for a specific device:
    • Managing Devices
      • To add a device to a site:
      • To define a device:
      • To edit a device:
      • To delete a device:
    • Viewing Valid Credential Relationships
      • To view a list of groups with access to a specific Valid Credential device:
  • Elevators
    • What is an Elevator?
    • Managing Elevators
      • To add an elevator to a control panel:
      • To edit an elevator:
      • To delete an elevator:
  • Floors
    • What is a Floor?
    • Viewing Floor Details
      • To view the details for a specific floor:
    • Viewing Floor Relationships
      • To view a list of groups with access to a specific floor:
    • Managing Floors
      • To add a floor to a site:
      • To edit a floor:
      • To delete a floor:
  • Control Panels
    • What are Control Panels?
    • Browsing the Control Panel List
      • To view the list of control panels for your account:
    • Viewing Control Panel Details
      • To view the details for a specific control panel:
    • Creating a Control Panel
      • To create a control panel:
    • Managing Control Panels
      • To edit a control panel:
    • Managing Control Boards
      • To add a control board to a control panel:
      • To configure a Door Board:
      • To configure an Input Output (I/O) Board:
      • To delete a control board:
    • Configuring Antipassback
      • Hard Antipassback
      • Soft Antipassback
      • Important Antipassback Considerations:
    • Managing Antipassback Controls
      • To configure Antipassback Reset Time:
    • Viewing Control Panel Relationships
      • To view a list of the doors and devices associated with a specific control panel:
  • Schedules and Holidays
    • What are Schedules?
      • Filtering
    • What are Holidays?
      • Filtering
    • Browsing the Schedule List
      • To view the list of schedules for your account:
    • Viewing Schedule Details
      • To view the details for a specific schedule:
    • Printing a Schedule Report
      • To print the list of schedules for your account:
    • Creating a Schedule
      • To create a schedule:
    • Managing Schedules
      • To edit an existing schedule:
    • Copying Schedules
      • To copy a schedule:
    • Viewing Schedule Relationships
      • To view a list of groups associated with a specific schedule:
    • Deleting Schedules
      • To disassociate a schedule from a group:
      • To disassociate a schedule from a door, floor or device:
      • To disassociate a schedule from a notification rule:
      • To delete a schedule:
    • Browsing the Holiday List
      • To view the list of holidays for your account:
    • Viewing Holiday Details
      • To view the details for a specific holiday:
    • Creating a Holiday
      • To create a holiday:
    • Managing Holidays
      • To edit a holiday:
      • To delete a holiday:
  • Email Notifications
    • What are Notifications?
    • Managing Notification Rules
      • To create a rule:
      • To edit a rule:
      • To delete a rule:
    • Sample Email Notifications
    • Cell Phone Reference
  • Journal
    • Understanding the Journal
  • Lockdown
    • What is Lockdown?
      • To activate lockdown:
      • To extend or retract lockdown:
      • To de-activate lockdown:
  • Brivo Onair Integrations
    • Brivo Onair Integrations
    • Intellex DVR Installation Notes
      • To install the Intellex client software:
      • To add Brivo Onair as a trusted site on Internet Explorer when using the Intellex DVR:
      • To configure the Windows NTP synchronization program for Intellex.
    • Dedicated Micros DVR Installation Notes
      • To install the Dedicated Micros time synchronization utility:
      • To schedule the execution of the time synchronization utility:
    • Speco DVR Installation Notes
      • Firmware Upgrade
      • Configuration Notes and Limitations
    • Pelco DVR Installation Notes
      • To run the Pelco DVR:
    • Matrix DVR Installation Notes
      • To run the Matrix DVR:
    • Samsung DVR Installation Notes
    • Exacq DVR Installation Notes
    • IPAC Integration
      • What is IPAC?
      • To create an IPAC device
      • To edit an IPAC device
      • To delete an IPAC device
      • Telephone Directories and Residents
      • To create a Telephone Directory
      • To edit a Telephone Directory
      • To delete a Telephone Directory
      • To create a Resident
      • To edit a Resident
      • To delete a Resident
    • Salto Router Integration
      • What is a Salto Router?
      • Managing Salto Routers
      • To add a Salto Router to a control panel:
      • To edit a Salto Router:
      • To delete a Salto Router:
    • Allegion Integration
      • What is an Allegion Gateway?
      • Managing Allegion Gateways
      • To add an Allegion Gateway to a control panel:
      • To edit an Allegion Gateway:
      • To delete an Allegion Gateway:
  • Appendices
    • Appendix 1: Troubleshooting
    • Appendix 2: Glossary
    • Appendix 3: Brivo Onair for iOS and Android
      • Technical Specifications for the Brivo Onair for iOS app
      • Technical Specifications for the Brivo Onair for Android app
    • Appendix 4: Brivo Onair Pass
      • Technical Specifications for Brivo Onair Pass for iOS
      • Technical Specifications for the Brivo Onair Pass for Android
    • Appendix 5: Mercury Panels
      • Creating a Mercury Control Panel
      • To download the manufacturing client to configure an existing Mercury panel:
      • Click on the Download application to add new Mercury panel here link.
      • The Mercury manufacturing client zip file will download. You only need to download this file once. It can be used on any Mercury EP1502 control panel.
      • Expand the zip file which will display the contents of the mercury-manufacturing-client-1.0.0 folder: a .jar file that contains the information necessary to run the manufacturing client on the loca...
      • Open the readme.txt file and follow the instructions within.
      • Once you have clicked on the mercury-manufacturing-client.jar file, the Brivo Mercury Manufacturing Client window appears.
      • Enter your Brivo Onair User Name and Password and click Sign In.
      • The manufacturing client will search for panels on your network. Once it has done that, it will display the IP address(es) of the panel(s) found on your network. Select the panel you want to manufa...
      • The Configure Panel page displays where you may view and/or change the Host Name and IP settings of the Mercury Panel.
      • Make any changes that are needed and click the Manufacture Panel button which will run the manufacturing client.
      • Once the manufacturing process is complete, the Mercury panel can be associated with your Brivo Onair account.
      • To add a Mercury EP1502 control panel in Brivo Onair:
      • To add a Mercury MR52 control board to a control panel: